Free Worldwide Delivery
Climate compensated shipping
Local returns EU, UK & USA
We want you to absolutely love what you order from us. If you are not 100% happy with your purchase you can return your order within 30 days of receipt for an exchange or refund. The cost of returning the products is at your own expense.
What to do when return by post:
UK returns: address upon request
USA return address:
The Pattern Collective
c/o Brittany Ellis
EU and International return address:
Peltorivi 9 B 12
Returned products must be unused, unopened, in perfect resalable condition and in the original box and packaging.
Products that are returned to us remain your responsibility and a refund will be given only after we have received them. We recommend that you send your returns using a recorded or signed for service post, insure all items and that you retain proof of postage. Please provide supplementary packing materials if the outer carton has been worn during the original trip out to you.
The products will be deemed returned when received by Feathr, and we will issue a refund as soon as possible. Refunds will be credited to the original payment card or PayPal. Please note that depending on your payment company or bank it may take additional business days after your credit is applied for it to post to your account.
If your order hasn’t been dispatched we will simply issue a refund for full amount.
Please note sale items are non-returnable. Your statutory rights to refund or exchange still apply if the goods are faulty or not as described.
Unfortunately we do not accept returns on samples.
We will make every effort to ensure you receive exactly what you’ve ordered in perfect condition, however if things go wrong and you receive a faulty or damaged order please inform us immediately, at latest within 30 days of receipt by email to [email protected]. Please include your order ID in all communications. Once the damage is verified we will arrange a refund or exchange.
All products should be inspected prior to hanging. No claim can be accepted after wallcoverings have been cut and hang for defects which are apparent at the time of hanging. All products should be inspected prior to booking a decorator as our responsibility is limited to the cost of replacement wallpaper.
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