Returns & Refunds

We want you to absolutely love what you order from us. If you are not 100% happy with your purchase you can return your order within 30 days of receipt for an exchange or refund. The cost of returning the products is at your own expense.

What to do when return by post:

1. Send us an email at within 30 days of receipt. Please provide the following information:
   • State your name, address, day of purchase, order number and items purchased (product name and quantity)
   • Indicate if you would rather exchange the goods or receive a refund
   • We would love to hear your feedback, so feel free to let us know the reason for the exchange or return
2. Send us the products within 14 days.
3. To make a return or exchange we need to receive the products back in an unused, unopened and perfect resalable condition in the original packaging.
4. Refund will be given after we have received the products. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.
5. Please make sure you prepay the postage.

UK returns: address upon request

USA return address:

The Pattern Collective
c/o Brittany Ellis
3230 Metairie Rd
Metairie, LA
70001
USA
504.302.0910

EU and International return address:

Feathr

Peltorivi 9 B 12

10470 Fiskars

Finland

Returned products must be unused, unopened, in perfect resalable condition and in the original box and packaging.

Products that are returned to us remain your responsibility and a refund will be given only after we have received them. We recommend that you send your returns using a recorded or signed for service post, insure all items and that you retain proof of postage. Please provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

The products will be deemed returned when received by Feathr, and we will issue a refund as soon as possible. Refunds will be credited to the original payment card or PayPal. Please note that depending on your payment company or bank it may take additional business days after your credit is applied for it to post to your account.

If your order hasn’t been dispatched we will simply issue a refund for full amount.

Please note sale items are non-returnable. Your statutory rights to refund or exchange still apply if the goods are faulty or not as described.

Unfortunately we do not accept returns on samples.

Faulty Products

We will make every effort to ensure you receive exactly what you’ve ordered in perfect condition, however if things go wrong and you receive a faulty or damaged order please inform us immediately, at latest within 30 days of receipt by email to [email protected]. Please include your order ID in all communications. Once the damage is verified we will arrange a refund or exchange.

Please note
All products should be inspected prior to hanging. No claim can be accepted after wallcoverings have been cut and hang for defects which are apparent at the time of hanging. All products should be inspected prior to booking a decorator as our responsibility is limited to the cost of replacement wallpaper.